Frequently asked questions

Below you will find an overview of the frequently asked questions. How can we help you?

Sound is not working on my iPhone/iPad

Common causes of sound problems:

  • The button with which you put your iPhone/iPad in silent mode may be wrong. If you do not hear any sound, you can switch this button so that your iPhone/iPad is no longer in silent mode. See the video below:
  • The moment you use headphones and connect/disconnect, the sound may drop out. In this case, try to restart the app.
  • If both of these options don't work then try restarting the iPhone / iPad.

Is your question not listed? Please do not hesitate to contact us.